The objective of pastoral care in the New Apostolic Church is to support our neighbour on the path that leads to redemption from sin and death, and into the image of Christ. The foundation for this and the ability to do this can be only found in the sacrifice of Jesus Christ. The earnest endeavour of the believers to grow into the nature of Christ is supported by sensitive pastoral care.

All members of the New Apostolic Church are entitled to individual pastoral care. This consists of a personal dialogue with their church minister about concerns of both their faith and natural life, as well as support in specific situations of life. The sick and the elderly are visited regularly by their church ministers in hospitals and homes.
Pastoral and organizational duties in the congregations are carried out in an honorary capacity. All acts and blessings performed by the church, e.g. baptisms, wedding ceremonies or funeral services are carried out free of charge.